1. Demand identification and trust building:

First, it is important to understand the specific needs and expectations of the customer, which helps to build the customer's trust in the company's professional capabilities.

By demonstrating expertise and providing professional advice, the customer's sense of trust can be further enhanced.

2. Design services:

If the customer needs design services, the company can provide the designer's professional advice to help the customer realize the design of the product.

3. Sample production:

Make samples according to customer requirements.

If mold opening is required, the mold opening fee shall be borne by the customer, but the company can refund the mold fee after the order reaches a certain quantity.

4. Contract signing and deposit delivery:

Once the drawing is determined, the two parties sign the contract and the customer pays the deposit.

The production time starts from the completion of the custom mold.

5. Product delivery:

The commitment that the product delivery time will not exceed 90 days helps customers plan and expect management.

Supplementary suggestions:

Communication and feedback: It is very important to maintain communication and feedback with customers throughout the process, which helps to solve problems and adjust expectations in a timely manner.

Quality control: Ensure that there are strict quality control measures during the production process to ensure product quality and customer satisfaction.

Risk management: Have plans for factors that may affect delivery (such as raw material supply, technical problems in production, etc.) to reduce the risk of delayed delivery.
After-sales service: Providing good after-sales service, including product usage guidance, troubleshooting and warranty services, can further improve customer satisfaction and loyalty.
This process provides the company with a clear service framework, which helps ensure customer satisfaction and smooth business.